Refund policy



Returns, Refunds & Exchanges

At SILVER LINING, we create jewellery designed to be treasured for years. If something isn’t right, we’re here to ensure the process remains seamless and transparent.

Returns

We offer a 10-day return policy on all unused and unworn pieces — no questions asked.

Please note:

  • Returns are not applicable on:
    • Personalised jewellery
    • God idols
      except in cases of defective, damaged, or incorrect products.
  • Products must be returned in their original condition along with all original packaging.
  • Any shipping charges paid while placing the order are non-refundable.
  • Products purchased from marketplaces or third-party retailers will be subject to the return policy of the respective platform/store.

SILVER LINING reserves the right to process refunds only after the returned product passes our quality inspection.

Refunds

Once your return is received at our warehouse and successfully inspected, your refund will be initiated.

Please note:

  • Refunds are processed strictly based on the original invoice value paid at the time of purchase.
  • Current product pricing, discounts, or price fluctuations will not affect the refund amount.
  • Refund timelines may vary depending on your payment provider or banking partner.
Exchanges & Replacements

We also offer exchanges and replacements for eligible orders.

Replacements

A replacement can be processed only if the same product is available in stock.

Exchanges

You may exchange your jewellery for another product, subject to availability and applicable price differences.

Please note:

  • Exchange and replacement requests follow the same eligibility conditions as returns.
  • The replacement or exchange product will only be shipped once the original product has been picked up or delivered back to us.
Return Process

You can initiate a return request directly through our website or by reaching out to our Customer Support team.

Once the request has been raised:

  • Please ensure you are available for the reverse pickup.
  • Kindly answer calls from the delivery partner to avoid cancellation or delays.
  • If the pickup attempt fails due to unavailability, the return process may need to be initiated again.

 

Reverse Pickup & Non-Serviceable Pin Codes

While most pin codes are eligible for reverse pickup, certain locations may not support reverse logistics.

In such cases:

  • We may request you to ship the product through an alternate courier service such as India Post.
  • A reimbursement of up to ₹70 towards return shipping will be provided.
  • Any shipping charges exceeding ₹70 will be adjusted against the refund amount.

For non-serviceable pin codes, customers will be responsible for shipping the product back to our warehouse.

Missing Products in Returns

If multiple items were marked for return but all items are not received in the returned parcel, SILVER LINING reserves the right to deduct an amount up to the full MRP of the missing item from the refund amount.

This also applies to:

  • Complimentary products
  • Free gifts
  • Promotional items
Empty Parcel / Missing Item Claims

In the unlikely event of receiving:

  • an empty parcel, or
  • a missing product,

please contact our Customer Support team within 48 hours of delivery.

To process the claim, a clear 360° unboxing video showing the sealed package and unpacking process will be required.

Please note:

  • Claims without sufficient proof may not be approved.
  • Visible signs of tampering may result in rejection of the claim.
  • SILVER LINING reserves the right to make the final decision in all such cases.